A Cautionary Tale for Spa Owners and Skin Care Professionals
For nearly two decades, I trusted G.M. Collin with my spa business. I invested in their professional skincare line, trained my staff on their protocols, and proudly recommended their products to hundreds of loyal clients. My business grew alongside their brand.
But that trust was shattered — without warning.
G.M. Collin abruptly terminated my professional account, ending a loyal 18-year relationship as if it meant nothing. No phone call. No explanation. Just a cold, unexpected notice that we were no longer welcome as a client.
This is more than a bad customer service experience — it’s a betrayal of small business loyalty.
Why This Matters to You
If you’re a spa owner, esthetician, or skincare professional considering G.M. Collin, I urge you to think twice. Here’s why:
Unreliable Business Practices: If they can shut down a long-term, loyal account without cause, it can happen to you too.
Zero Communication: There was no professionalism, no warning, no effort to resolve or even explain the situation.
No Respect for Loyalty: Eighteen years of partnership ended with one cold message.
Disruption to My Clients: I had to scramble to find alternative products and explain the sudden change to clients who had trusted the G.M. Collin brand.
Lack of Transparency: When I asked for answers, I was met with silence.
A partner brand should help you grow your business — not destroy your credibility and client trust overnight.
There Are Better Brands That Actually Care
Thankfully, there are plenty of skincare companies that treat professionals with respect and gratitude. Brands like: Sothys, Guinot, Dr. Grandel, Phyris, just name a few that understand that small businesses are the backbone of their success. If you’re just starting or thinking of switching product lines, do your research — and steer clear of brands like G.M. Collin that treat loyal partners as disposable.
Final Thoughts: Don’t Make the Same Mistake I Did
I supported G.M. Collin for almost two decades. I built trust with my clients around their brand. And in return, I was discarded without a second thought.
If you’re considering working with G.M. Collin — don’t.
There are countless stories from professionals who’ve had similar experiences. Don’t risk your reputation, revenue, and client relationships on a company that has shown a clear disregard for the people who helped build their brand.